Frequently Asked Questions
Everything You Need to Know Before Your Cleaning
We want booking a professional cleaning service to feel simple from the very beginning. Below you’ll find answers to some of the questions we hear most often about our house cleaning services, deep cleaning, recurring cleaning, specialty services, and what to expect when our team arrives at your home.
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No. Many clients choose to be away while their home is being cleaned. As long as safe access to the home has been arranged in advance, you can go about your day while our team takes care of the cleaning.
If you prefer to be home during the service, that is completely fine too.
No. Our team can bring the products, tools, and equipment needed for your scheduled cleaning.
If you have delicate surfaces, special materials, allergies, or specific products you would like us to use or avoid, please let us know before the appointment.
This depends on how Olena Cleaning Services schedules recurring appointments.
For many clients, having familiar cleaners in the home is important, so we always recommend discussing team consistency when setting up recurring service.
Cleaning time depends on several factors, including the size of the home, its current condition, the number of rooms, the type of cleaning requested, and whether you have selected any additional services.
A regularly maintained home usually takes less time than a first-time or deep cleaning. Once we know more about your home and what you would like done, we can give you a better idea of what to expect.
No. You are hiring us to clean, so there is no need to do our job before we get there.
However, picking up clothing, toys, paperwork, and personal belongings from floors and surfaces helps our team spend more time cleaning and less time moving items around.
A little decluttering before the appointment can make your professional cleaning more efficient.
Pets are part of the family, and we are happy to work in homes with dogs, cats, and other household pets.
For everyone’s comfort and safety, please let us know about your pets before the appointment. Depending on your pet’s personality, you may prefer to keep them in a separate room or another secure area while the cleaning is taking place.
There is no perfect schedule for every household. Some homes benefit from weekly cleaning, while others are comfortable with biweekly, monthly, or occasional service.
The right frequency depends on the size of your home, your household, children, pets, lifestyle, entertaining, and how much cleaning you prefer to do between professional visits.
If you are unsure, we can help you choose a schedule that makes sense for your home.
Regular cleaning is designed to maintain your home on an ongoing basis. It typically focuses on the surfaces and areas that need routine attention, such as floors, countertops, bathrooms, kitchen surfaces, and visible dust.
Deep cleaning goes further. It focuses on buildup and details that are often missed during routine cleaning, including areas such as baseboards, cabinet fronts, trim, fixtures, kitchen grease, bathroom buildup, and other less frequently cleaned spaces.
Deep cleaning is often a good choice for a first appointment or when your home needs a more complete reset.
Yes. Depending on what your home needs, additional services may be added to your scheduled cleaning.
These can include oven cleaning, refrigerator cleaning, window washing, seasonal porch cleaning, changing bed linens, organization, and other detailed cleaning tasks.
It is best to mention additional services when scheduling so enough time can be reserved for your appointment.
Absolutely. In fact, we encourage it.
Every home has different priorities. Maybe the kitchen needs extra attention, the bathrooms need a deeper clean, or there are specific areas that have been bothering you for weeks.
Tell us what matters most to you, and we can focus our attention accordingly.
The price depends on the size and condition of your home, the type of cleaning you need, how often you schedule service, and whether you request any additional cleaning.
Rather than using one flat price for every home, we recommend contacting us with a few details about your space and what you would like cleaned. That allows us to provide a quote based on your actual needs.
Whenever possible, scheduling in advance gives you the best chance of getting the day and time that works for you.
This is especially important before holidays, family visits, special events, moving dates, and other busy periods when cleaning appointments tend to fill more quickly.
If you need a cleaning on short notice, contact us and we will let you know what availability we have.
We understand that plans change.
Please contact us as soon as possible if you need to move or cancel your appointment so we can adjust the schedule. You can cancel your cleaning free of charge up to 12 hours before your scheduled appointment.
We want every client to feel confident and satisfied with the quality of our work. If something did not meet your expectations, please contact us within 8 hours of your cleaning and let us know what needs additional attention. If you would like us to address the issue, we will return the following day to make it right.
That is not a problem. Just let us know before the cleaning begins.
Whether it is a home office, a child’s room, a storage area, or any other space you would prefer us not to enter, we will respect your instructions.
Getting started is simple. Contact Olena Cleaning Services and tell us your location, the approximate size of your home, the type of cleaning you are interested in, and anything specific you would like us to focus on.
We will answer your questions, discuss your cleaning needs, and help you determine the best service for your home.
Every home is different, and sometimes your question will not fit neatly into an FAQ.
Contact Olena Cleaning Services and tell us what you need. We’ll be happy to help you figure out the best way to care for your home.